Terms of Service


All orders are made subject to availability. Whilst we use our best efforts to ensure that items are available for delivery, there may be some circumstances where items are unavailable.

If we cannot fulfil your order, or a part of your order, we will notify you within a reasonable time after your order has been completed. Please note that we may need to reject your order, or reject part of your order, on this basis. We may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product), or alternate arrangements will be made to complete your order.


You will be charged in full at the time of ordering a URBAN CULTURE product by supplying URBAN CULTURE with a valid credit or debit card issued by a bank acceptable to us, using Afterpay or a valid PayPal account or by redeeming URBAN CULTURE Credit or Gift Vouchers.

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund. See our Returns Policy for more details.

All prices are in Australian Dollars (AUD) and are inclusive of GST. Delivery costs may be charged in addition to the cost of the product and these are clearly displayed and included in the ‘Total’ (where applicable).


Where an item is:

  • marked at a discounted price (Discounts);
  • purchased during a temporary promotion period (Promotions); or
  • purchased using a coupon (Coupons);

it is considered a Sale Item.

Discounts, Promotions, Coupons (Special Offers) are offered at URBAN CULTURE’s discretion.


You acknowledge that we will perform standard security checks on the payment details you provide to us. In the event of unusual activity, URBAN CULTURE reserves the right to temporarily or permanently suspend payment via your credit card or debit card and we may contact you, your bank or any other relevant third party to report such unusual activity.

We want to make your shopping experience as seamless as possible so to make things easy we accept all major credit cards including Visa, MasterCard and American Express. We also allow payments via Paypal and Afterpay.


Delivery times may vary according to availability and the delivery address you have nominated. You acknowledge and agree that any representations made as to delivery times are subject to postal/courier delays or delay caused by any circumstances beyond URBAN CULTURE’s control and that we will not be liable and will not offer any refunds for any delayed delivery of your purchase including if you select an express service.

Urban Culture ships internationally to the countries listed on the Returns Policy. All international orders are subject to a delivery charge.


You agree that you are liable for, and will pay for, any taxes, duties, customs or import charges that may apply to your order.


Risk and title in the items will pass to you upon delivery of the items.


URBAN CULTURE will accept returns in accordance with our Returns Policy.


We will use reasonable endeavours to respond to all emails within 48 hours. Our customer service team can be contacted here.


Unless otherwise indicated, URBAN CULTURE or URBAN CULTURE’s licensors owns all copyright of the material on, and intellectual property in, the Website, including all text, graphics, user interfaces, photographs, registered or unregistered trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content.

Except when permitted under relevant intellectual property laws, no part of our Website or our content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the prior written consent of URBAN CULTURE.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.